How can we help?
Quick answers about alerts, Live Activities, Premium and more, and a real person when you need one.
🔔Alerts & notifications
How do rain alerts work?
When rain is about to start at your place, Weather360 sends one heads-up (about 30 minutes ahead, or 15 if the first was missed), and lets you know when it's ending. On all-day rainy days you get one summary instead of an alert for every shower.
I'm not getting notifications.
Check that notifications are allowed in Settings → Notifications → Weather360, and that alerts are on in Weather360 → Settings → Notifications. For alerts at your current location, allow location access ("Always" gives the most reliable alerts). Focus modes can also hold notifications back.
Why did I get a severe weather alert?
Severe alerts come from official sources, such as the US National Weather Service, for the place you get alerts for. You get one notification per warning, and tapping it opens the full details and what to do.
🏝️Live Activities
How do I turn on rain in the Dynamic Island?
Live Activities are part of Premium. Turn them on in Weather360 → Settings → Live Activities. When rain is on the way, it appears on your Lock Screen and in the Dynamic Island on its own.
My Live Activity isn't updating.
Make sure Live Activities are allowed in Settings → Weather360, and that Low Power Mode is off, since it can delay updates. iOS ends Live Activities after 8 hours; Weather360 starts a fresh one if the rain continues.
🌦Forecasts & location
Where does the weather come from?
Mainly from Apple Weather, with radar, air quality, pollen, tides and alerts from specialist sources such as the US National Weather Service and NOAA.
Can I use Weather360 without sharing my location?
Yes. Search for a place and save it, and Weather360 will show the weather and send alerts for that place instead.
How do I delete my data?
Deleting the app removes everything on your device. To remove your alert data from our server as well, email us with the place you get alerts for. Details are in the privacy policy.
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Still need help?
Email us and we'll reply personally, usually within a day or two. It helps to include your device, iOS version and the place you're checking.